*** Please note, my shipping time is currently 3 to 5 business days (Mon to Fri) due to school summer holidays. If you need your parcel sooner, please use the contact form to send me a message so I can let you know if I can ship your parcel out sooner. Thank you for understanding. ***
We aim to post all parcels within 3 working days of payment being received excluding preorder items, where postage will be within 5 working days of their arrival. All items are either sent via normal delivery unless valued over £20, in which case the recorded option is used, or myhermes courier is used if the value is over £50.
If you require your parcel to be sent any other method, please let us know so we can get you an accurate postage cost. Please be aware that we use the drop off facility the Post Office provides, and this may mean that parcels are processed the day after dropping off depending on the time and how busy the PO is as to whether they can be processed the same day.
It is the customers responsibility to make sure that if a parcel does not arrive within 10 working days (Mon to Fri) of it being posted, to check with the sender for a tracking number or for further advice on their parcel. If no communication is received within 12 working days of it being posted, Kelanas Kreations does not hold any responsibility for paying for postage again should your parcel be returned to sender without being called for at the sorting office. Please make sure that you know where your sorting office is so you can ring them to check whether your parcel is there before contacting a member of admin, as this will be the first thing we ask you to check, as in our experience 95% of parcels are being held with customers not being left a card. If your parcel is not there, then please contact us via the "Contact Us" form and will talk with you about your options of replacement/refund, as all proof of posting is held onto for tracking purposes.